Frequently Asked Questions (FAQ)
Welcome to our FAQ page! Here you’ll find answers to the most common questions about our cleaning services. If you don’t see your question here, feel free to contact us directly.
General Questions
Q: What types of cleaning services do you offer? A: We offer a range of services including residential cleaning, move-in/move-out cleaning, specialty cleaning (carpet and window cleaning), and customized cleaning plans.
Q: How do I book a cleaning service? A: You can book a cleaning service by emailing us at [email protected], or using our online booking form.
Q: Are your cleaning products safe for pets and children? A: Yes, we use eco-friendly and non-toxic cleaning products that are safe for both pets and children.
Q: What areas do you serve? A: We provide cleaning services throughout Bothell and the surrounding areas. If you’re unsure if we service your area, please contact us.
Scheduling and Payments
Q: What is your cancellation policy? A: We require at least 24 hours’ notice for cancellations or rescheduling. Cancellations made with less than 24 hours’ notice may be subject to a cancellation fee.
Q: Do I need to be home during the cleaning? A: No, you do not need to be home during the cleaning. Many of our clients provide us with a key or access code. Your security and privacy are our top priorities.
Q: How do I pay for the cleaning services? A: We accept various payment methods including credit/debit cards, and online payments. Payment is due upon completion of the service.
Service Details
Q: What is included in a standard cleaning service? A: Our standard cleaning service includes dusting, vacuuming, mopping, cleaning bathrooms and kitchens, and emptying trash bins. For a detailed list, please visit our Services Page.
Q: Do you bring your own cleaning supplies and equipment? A: Yes, our team comes fully equipped with all the necessary supplies and equipment. If you have any specific product preferences, please let us know in advance.
Q: Can I request special cleaning tasks or areas? A: Absolutely! We offer customized cleaning plans tailored to your specific needs. Just let us know your requirements when booking the service.
Q: How long will the cleaning take? A: The duration of the cleaning depends on the size and condition of your home. We can provide an estimated time when you book the service.
Q: Do you offer recurring cleaning services? A: Yes, we offer recurring cleaning services on a weekly, bi-weekly, or monthly basis. Contact us to set up a schedule that works for you.
Q: How do I provide feedback about your services? A: We value your feedback and encourage you to share your experience with us. You can leave a review on our website, social media pages, or contact us directly.
Q: Can I purchase a gift certificate for your services? A: Yes, we offer gift certificates for our cleaning services. They make a great gift for friends and family. Contact us for more details.